ClubHouse Terms and Conditions

Welcome to ClubHouse Casino. These Terms and Conditions govern your use of our website at theClubHouse Casino.com and all services we provide. By registering an account or accessing our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us and Licensing

At ClubHouse, we operate under the ownership of Novatrix SRL, incorporated under the laws of Costa Rica (company registration no. 3-102-893958), with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Paysafe transactions on our platform are processed by Tronabriz Limited.

We hold an e-gaming licence no. 0000002 issued by the Tobique Gaming Commission. Our ClubHouse Casino platform is committed to operating transparently, fairly, and in full compliance with our licensing obligations. For alternative dispute resolution, we work with EGIS (egis.io), and disputes may be submitted to disputes@egis-adr.com.

2. Eligibility and Account Registration

2.1 Age Requirements

To use The ClubHouse Casino and access real-money gaming, you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. We reserve the right to request age verification documents at any time and to suspend accounts pending verification.

2.2 Account Rules

When registering with our ClubHouse Casino online platform, you agree to the following:

• You may hold only one account per person, household, IP address, or device
• You must provide accurate, complete, and up-to-date registration information
• You must not use a VPN or proxy service to access our platform
• Cryptocurrency (BTC) players must complete identity verification before commencing play
• You are solely responsible for maintaining the confidentiality of your account credentials

2.3 Restricted Countries

We do not offer real-money gaming services to players residing in the following jurisdictions: Afghanistan, Belarus, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States of America, Venezuela, and Yemen. If you are located in any of these regions, you must not register or attempt to access our services. Regional restrictions may also apply to specific promotions — in Sweden, no bonuses are offered; in Finland, the welcome package and no-deposit free spins are not available.

3. Deposits and Payments

At ClubHouse, we support a wide range of deposit methods to ensure accessibility for players worldwide. Our accepted deposit options include Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, NeoSurf, MiFinity, SticPay, Astropay, CashtoCode, NET Banking, Interac, bank transfer, and cryptocurrency via CoinsPaid (BTC, BCH, ETH, LTC, DOGE, USDT). All deposits are free of charge and processed instantly.

Our minimum deposit amount is EUR 20 (or currency equivalent). We operate with EUR as our internal currency; no conversion between fiat and cryptocurrency is performed. We accept the following currencies: EUR, USD, CAD, AUD, INR, NOK, RUB, PLN, NZD, JPY, KZT, and ZAR, as well as cryptocurrencies including BTC, BCH, ETH, LTC, DOGE, USDT, XRP, BNB, ADA, and TRX.

4. Withdrawals

4.1 Processing Times and Methods

Here at ClubHouse Casino, we aim to process all approved withdrawals within 72 hours. Card payouts (Visa, Mastercard) typically take 3–5 business days. E-wallets such as Neteller, Skrill, ecoPayz, MuchBetter, and MiFinity are processed instantly upon approval. Cryptocurrency withdrawals via CoinsPaid are near-instant. Bank transfers are completed within 3 business days. Some methods may take up to 5 working days.

4.2 Withdrawal Limits

We apply the following withdrawal limits to all accounts:

• Weekly (rolling 7-day) limit: EUR/USD 7,500
• Monthly limit: EUR/USD 15,000
• Maximum daily profit: USD 100,000 for VIP players / USD 50,000 for non-VIP players
• Winnings from no-deposit bonuses are capped at EUR/USD 100
• Progressive jackpot winnings are paid in full and are excluded from standard limits
• Bank transfer intermediary fees of up to EUR 16 may apply

The minimum withdrawal amount is EUR 20 or currency equivalent. All withdrawals are free of charge. Cards used for withdrawals must be personal and registered in your name.

5. Bonuses and Promotions

Our ClubHouse Casino bonus codes and welcome offers are subject to specific terms. We offer a Welcome Package of up to EUR 5,000 plus 200 free spins across multiple deposit stages. The first deposit bonus offers 100% up to EUR 2,000 + 100 free spins, or 150% up to EUR 2,000 + 100 free spins with the code BIG150. Package 2 provides 75% up to EUR/USD 1,000 + 50 free spins, and Package 3 offers 50% up to EUR 2,000 + 50 free spins.

All ClubHouse Casino free spins and bonus offers are subject to a 40x wagering requirement. The minimum qualifying deposit is EUR 20, and bonuses are valid for 7 days from the date of activation. Free spins are awarded on Elvis Frog Trueways (20 per day over 4 days). Maximum winnings from free spins are capped at EUR 200, and maximum winnings from bonus money are capped at EUR 1,000.

5.1 Ongoing Promotions

Beyond the welcome package, we provide the following regular promotions at ClubHouse Casino:

• Monday: 5% cashback on Games of the Month
• Tuesday: 20% Reload Bonus
• Wednesday: 10 free spins per qualifying deposit
• Thursday: Free Spins Tournament
• Friday: 20% Refill Bonus
• Saturday: 50 free spins
• Sunday: 50 free spins for members
• Drops & Wins: EUR 2,000,000 monthly prize pool

6. Game Wagering Contributions

Not all games contribute equally to bonus wagering requirements. At ClubHouse, we apply the following contribution rates:

• Slots: 100% contribution (exclusions apply)
• Table games (roulette, blackjack, video poker): 25% contribution
• Live dealer games (Ezugi, Playtech): 0% contribution — live games do not count toward wagering

7. Loyalty Programme

Our ClubHouse Casino loyalty programme — Clubhouse Points — features 15 tiers, ranging from Member to Platinum+, with an additional invite-only VIP tier. You earn 1 point for every EUR 30 wagered on slots or EUR 120 on live casino games; bonus money wagers earn points at 50%. Each tier unlocks rewards including free spins on Treasures of Cleopatra, EUR cash rewards, and weekly cashback rising from 3% at entry level to 8% at VIP level (subject to 5x wagering). Maximum cashback is EUR 5,000 per week. Birthday bonuses are also available to eligible members.

8. Responsible Gaming

We are committed to promoting responsible gaming across all ClubHouse Casino platforms. We provide tools including deposit limits, session time limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we strongly encourage you to use these tools or contact our support team. You can also seek help from independent organisations dedicated to problem gambling awareness and support.

9. Customer Support

Our support team is available 24/7 to assist with any questions or concerns. You can reach us via live chat on our website or by email at help@theClubHouse Casino.com. We also provide a dedicated help centre and, for eligible members, a personal account manager. For formal dispute resolution, please contact EGIS at disputes@egis-adr.com. We aim to resolve all enquiries promptly and professionally.

10. Modifications to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to you via email or a notice on our platform. Continued use of The ClubHouse Casino following the publication of updated terms constitutes your acceptance of those changes. We recommend reviewing these terms periodically to stay informed of your rights and obligations.

11. Governing Law

These Terms and Conditions are governed by the laws of Costa Rica and the rules and regulations of the Tobique Gaming Commission. By using our services, you submit to the jurisdiction of the applicable regulatory authorities. All disputes not resolved through our internal process or EGIS ADR shall be subject to the competent courts of Costa Rica.