ClubHouse Casino Privacy Policy

At ClubHouse Casino, we are fully committed to protecting your personal data and maintaining the highest standards of privacy for every player who visits our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our services at theClubHouse Casino.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood our data practices as described in this document. We encourage you to review this policy carefully before registering with us.

Who We Are

ClubHouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica with company registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence (no. 0000002) issued by the Tobique Gaming Commission. Paysafe-related transactions are processed by Tronabriz Limited. When you engage with our ClubHouse Casino online platform, Novatrix SRL acts as the data controller responsible for your personal information.

If you have any questions or concerns regarding how we handle your data, you can reach us at help@theClubHouse Casino.com. For alternative dispute resolution matters, our ADR provider EGIS can be contacted at disputes@egis-adr.com.

What Information We Collect

Here at ClubHouse Casino, we collect various categories of personal data in order to provide you with a safe, fair, and personalised gaming experience. The types of information we may collect include:

• Identity data: your full name, date of birth, gender, and copies of identity documents submitted during verification
• Contact data: your email address, phone number, and residential address
• Account data: your username, uNyt{2TB(xA3B9FU (encrypted), and account preferences
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and login information
• Usage data: your gaming activity, session history, bonus usage, and interactions with our promotional features
• Communications data: records of emails, live chat sessions, and support requests you send to us
• KYC/AML data: verification documents required under our responsible gaming and anti-money laundering obligations

We note that cryptocurrency players must complete full identity verification before play begins, in accordance with our terms and conditions.

How We Use Your Information

At ClubHouse Casino, we use your personal data for clearly defined, lawful purposes. We do not sell your data to third parties for marketing purposes. Our use of your information includes the following:

• Creating and managing your ClubHouse Casino account and ensuring its security
• Processing your deposits and withdrawals through our supported payment methods
• Verifying your identity and age (you must be 18 or the legal gambling age in your jurisdiction)
• Complying with our legal and regulatory obligations under our Tobique Gaming Commission licence
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Providing you with customer support via email and live chat (available 24/7)
• Administering our loyalty programme — the Clubhouse Points system across 15 membership tiers
• Sending you relevant promotional communications, bonus offers, and newsletters (where you have opted in)
• Improving our services and personalising your experience on our platform
• Enforcing our Terms and Conditions and responsible gaming policies

Legal Bases for Processing

Our ClubHouse Casino platform processes your personal data on the following legal grounds:

• Contractual necessity: we need your data to provide the services you have signed up for
• Legal obligation: we are required to process certain data to comply with applicable laws and our gaming licence conditions
• Legitimate interests: we process some data to protect our business, prevent fraud, and improve our offerings
• Consent: where we rely on your consent (e.g. for marketing communications), you may withdraw it at any time by contacting us

Data Sharing and Disclosure

We at ClubHouse Casino may share your personal information with carefully selected third parties where this is necessary to deliver our services or meet our legal obligations. These may include:

• Payment processors and financial institutions handling your deposits and withdrawals (including Tronabriz Limited for Paysafe transactions)
• Game software providers such as NetEnt, Pragmatic Play, Play'n GO, Playtech, Ezugi, Red Tiger, Yggdrasil, and others who power our gaming library
• Identity verification and KYC service providers
• Regulatory authorities including the Tobique Gaming Commission
• Our ADR provider, EGIS (egis.io), in the event of a dispute
• Fraud prevention and security services
• IT infrastructure and hosting providers who support our platform

All third parties we work with are contractually required to handle your data securely and use it only for specified purposes. We do not permit our partners to use your data for their own independent marketing activities.

Cookies and Tracking Technologies

Our ClubHouse Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our platform. When you visit theClubHouse Casino.com, we may set the following types of cookies:

• Essential cookies: necessary for the basic functionality of our site and your session management
• Analytics cookies: help us understand how players use our site so we can improve our services
• Preference cookies: remember your language, currency, and display settings
• Marketing cookies: used to deliver relevant promotional content and track the effectiveness of our campaigns

You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our ClubHouse Casino platform.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In many cases, regulatory requirements oblige us to retain certain records — including financial transactions and identity documents — for a defined period even after you close your account. Once your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These may include:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data (subject to legal obligations)
• The right to object to or restrict our processing of your data in certain circumstances
• The right to data portability
• The right to withdraw consent where our processing is based on consent

To exercise any of these rights, please contact us at help@theClubHouse Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

At ClubHouse Casino, we implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted data transmission (SSL/TLS), access controls, secure server infrastructure, and regular security assessments. While no system can guarantee absolute security, we are committed to maintaining strong protections at all times.

Restricted Countries and Special Conditions

Our ClubHouse Casino services are not available to residents of certain countries, including the USA, UK, Netherlands, Australia, and others listed in our Terms and Conditions. We do not knowingly collect data from individuals in these restricted jurisdictions for the purpose of providing real-money gaming. Additionally, players in Sweden are not eligible for bonuses, and players in Finland are not eligible for welcome packages or no-deposit free spins — conditions which also affect how we process promotional data for these users.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you via email or a prominent notice on our platform. We encourage you to check this page periodically to stay informed about how we protect your data. Your continued use of our ClubHouse Casino services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with us. Our support team is available 24/7 and you can reach us at help@theClubHouse Casino.com. For disputes that cannot be resolved directly, you may contact our ADR provider EGIS at disputes@egis-adr.com.